Monthly Archives: August 2011

Quadratic Songs and Books

My son is 2 1/2 years old, and loves stories.  His favorite book at the moment is A Fly Went By. In the book, a boy sits lazily by the lake and observes a fly passing.  The fly in turn … Continue reading

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Klink’s Hierarchy of Train Wrecks

You’ve heard of Maslow’s hierarchy of needs?  I’ve got Klink’s hierarchy of train wrecks. I was talking to a colleague recently about basic expectations for staff responses in adverse situations, based on their level of experience.  The further up the … Continue reading

Posted in Leadership, Management | Leave a comment