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Monthly Archives: August 2011
Quadratic Songs and Books
My son is 2 1/2 years old, and loves stories. His favorite book at the moment is A Fly Went By. In the book, a boy sits lazily by the lake and observes a fly passing. The fly in turn … Continue reading
Posted in Software
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Klink’s Hierarchy of Train Wrecks
You’ve heard of Maslow’s hierarchy of needs? I’ve got Klink’s hierarchy of train wrecks. I was talking to a colleague recently about basic expectations for staff responses in adverse situations, based on their level of experience. The further up the … Continue reading
Posted in Leadership, Management
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